HP Officejet Pro 6978 Troubleshooting

Attaining premium-quality prints becomes easy with HP Officejet Pro 6978 printer. However, the printer might sometimes show certain problems. You do not have to worry as you can resolve it using the standard method. Now, do you want to know the standard method for resolving certain HP Officejet Pro 6978 printer troubleshooting problems with the HP 6978 printer? If yes, then read on.


123.hp.com/setup support

HP Officejet Pro 6978 printer offline issues

The HP Officejet Pro 6978 printer shows offline errors sometimes. To resolve this problem, follow the procedure given below:

  • Initially, reboot the HP Officejet Pro 6978 printer.
  • Reboot the Windows/Mac computer, which is in connection with the HP printer.
  • Deactivate the wireless router and activate it after some time.
  • Now, the HP OJ Pro 6978 printer will be getting back to the online mode.
  • If the HP 6978 printer is still not online, then access the computer.
  • Access the Devices and Printers setup of your preferred computer.
  • You will see a range of printers on the screen; choose your OJ Pro printer name.
  • Right-click on the HP 6978 printer name to continue with the process.
  • Click- Use Printer Online and the HP 6978 printer will become online mode.
  • Lastly, take a sample print to ensure the HP OJ Pro 6978 printer offline problem is properly solved.

Contact our client support experts if you need additional information on this.

HP Officejet Pro 6978 Driver is unavailable

Sometimes the HP OJ Pro 6978 printer driver is unavailable error due to several reasons. Now, if you face this driver problem with the HP 6978 printer, use the method below and fix the error.

  • Power up the desired Windows or Mac operating system.
  • Then, make sure that the operating system has a safe wireless network.
  • Get the HP Easy Start Driver software setup file on the computer.
  • Run the software file on the operating system.
  • Now, use the procedure given on the screen to continue with the process.
  • Finish the software setup process and open the software.
  • Choose the Scan Now button and move on with the wizard steps.
  • Now, click on the Update button given near the HP OJ Pro 6978 printer.
  • Carry on and finish the process using the on-screen
  • Deactivate the devices and activate them after some time.

Call our technical experts if you need any clarification on this.

HP Officejet Pro 6978 Printer is not printing

HP Officejet Pro 6978 printer not printing is one of the common problems that several users might face. If you experience this problem, then resolve it using the procedure given below:

  • Initially, power off the HP Officejet Pro 6978 printer.
  • Then, power off the computer connected to the HP 6978 printer.
  • Wait for some time and power up the printer, as well as the computer.
  • Check and ensure that the Wi-Fi network is stable on the computer.
  • Download the HP Officejet Pro 6978 driver on the computer.
  • Open the driver file and proceed with the on-screen instructions.
  • Complete the driver installation and move on to the HP 6978 printer.
  • Open the paper feeder tray and ensure that it has a compatible set of sheets.
  • Close the paper feeder tray and open the ink cartridge slots of the HP printer.
  • Ensure that the ink cartridges have accurate ink levels and close the slots.
  • If the cartridges have any issues, remove and replace them with new cartridges.
  • After that, ensure that the OJ Pro printer does not have jammed papers.
  • Lastly, start to print with the HP Officejet Pro 6978 printer.

If still, the HP 6978 printer is not printing, then call our technical support experts.

HP Officejet Pro 6978 printer Won't Connect to Wifi

Making a connection between the device wireless network and HP 6978 printer is easy. The procedure for connecting the HP 6978 printer to the Wifi network is:

  • To start with, activate the Windows or Mac computer.
  • Ensure that the computer has no problem.
  • Then, make sure that the Windows or Mac computer has a Wi-Fi network.
  • Power up the HP Officejet Pro 6978 printer and ensure it has no issue.
  • Then, move on to the control panel of the HP printer and select – Setup.
  • Access the network setup menu and choose the wireless settings option.
  • Select the shown wireless setup wizard on the OJ Pro printer.
  • A list of wireless networks will appear on the HP 6978 printer.
  • Select your preferred Wi-Fi network from the list given on the printer.
  • Continue with the set of procedures shown on the HP printer.
  • Enter the passcode of the Wi-Fi network when the wizard asks.
  • Complete the HP Officejet Pro 6978 wireless setup process.
  • Finally, print a document as a sample.

If you have any queries regarding this procedure, call our technical support team.

Get your HP printer issues resolved now with handheld assistance! Or access step-by-step setup and installation instructions.

123.hp.com/setup support

HP Officejet Pro 6978 Won't Scan issues

The scanning problem sometimes might occur while scanning with the HP Officejet Pro 6978 printer. In such a situation, resolve the problem using the below-listed instructions.

  • Check the HP 6978 printer and ensure it is accurately connected to the computer.
  • Then, power off the OJ Pro printer and disconnect the power cable from it.
  • Wait for a few minutes and connect the power cable from the HP printer.
  • Power up the electric outlet and HP Officejet Pro 6978 printer.
  • Next, power up the desired computer and remove the HP 6978 printer software.
  • Search for the compatible HP OJ Pro 6978 printer software and save it on the computer.
  • Extract the software setup file on the computer and follow the on-screen steps.
  • Open the printer software and run the system file checker.
  • Take the file you need to scan and place it on the HP 6978 printer scanner glass.
  • Scan the file to ensure the scanning problem is completely resolved.

Make a call to our client support team if you require more details.

How to uninstall the hp Officejet pro 6978 driver

HP Officejet Pro 6978 driver uninstallation is a simple process. Here are the instructions for HP OJ Pro 6978 driver uninstallation:

  • Move on to the HP Officejet Pro 6978 printer and remove the USB cord from it.
  • Now, access the computer and remove the USB cord from it.
  • Access the “Add or Remove Programs” and choose your desired printer driver.
  • Select the Uninstall option and select- Yes for the User Account Control message.
  • Continue with the on-screen procedure and complete the process.
  • Restart the Windows or Mac device and go to the Devices and Printers section.
  • Right-click on your printer, select -Yes and continue to complete the process.
  • Restart the preferred computer and go to the control panel section.
  • Move on to the Devices and Printers section and right-click on the HP printer.
  • Choose- Remove Device and complete the process.

Call our customer support team if you need more clarification on it.

FAQ

How to get hp Officejet pro 6978 printer back online

The HP Officejet Pro 6978 printer getting offline is one of the common problems that many users might face. The simple procedure to resolve the printer offline issue is:

  • Reboot the HP Officejet Pro 6978 printer and the connected Windows/Mac device.
  • Then, deactivate the wireless router and wait for some time.
  • Activate the wireless router and turn off the HP OJ Pro 6978 printer.
  • Then, off the computer and wait for some time.
  • Power up the desired computer and HP OJ Pro 6978 printer.
  • Check and ensure that the USB cord connections are perfect in the computer.
  • Then, ensure that the printer has a stable USB cord connection.
  • Lastly, check the HP 6978 printer and confirm it has become online.

Still, if the HP Officejet Pro 6978 printer is not in online mode, contact our technical support experts.

How do I update my hp Officejet pro 6978 driver?

Do you want to update the HP Officejet Pro 6978 driver? If yes, then follow the procedure given below and update the printer driver.

  • Firstly, ON your Windows or Mac device that is in connection with the printer.
  • Choose the Start option and move on to the control panel section.
  • Then, go to the section- Devices and Manager.
  • A list of HP printer names will display on the computer screen.
  • Choose your HP 6978 printer name and proceed with the on-screen instructions.
  • Then, go for the option- Update driver or Update driver software.
  • Select the option - Search automatically for updated driver
  • Proceed with the instructions given on the computer and finish the process.
  • Finally, restart the Windows or Mac

If you need any clarification on this procedure, contact our technical support team.